You will learn that crisis communication will be your number one tool you use while working here at the Psychiatric Rehabilitation Center. Today, we will learn what Crisis Communication is and how to perform it effectively.
Before a crisis occurs we should be assessing our clients verbal and non-verbals to alert us towards any potential distress. Frequently, we can mitigate any issues before they arrise using this method. Though, there are some things to be aware of when approching a client who may be close to having a crisis:
During some crisies you'll know something big is happening because there will be an announcement over the loudspeaker that says "All Avaiable Help, Ward M". Anyone who is avaialbe to assist will run to that location to help mitigate the crissis. During this situation we must have the following:
Remember that our cognition falls during a crisis. We have to employ our self control plans and stay as quiet as possible when resoponding to help class. This is done to ensure we're providing dual protection to us as staff as well as our client. If a restratint has to occur be sure to continue using communication with the client. For example, if a wall escort is required a tech should say "*insert clients name here*, we're going to escort you to the wall on the count of three". This way, the client knows whats about to happen. This lowers thie risk of re-traumatizing our clients.
Those that did actively participate in responding to a crisis should do a few things before leaving the area the crisis responded in. A responsible employee will: